Dow Answer Center

Dow Values Privacy

Your privacy is important to us. Together with our global Data Protection/Privacy Policy, the Online Privacy Policy and this Infrastructure Privacy Policy explains how The Dow Chemical Company or its affiliate that displays this policy (“Dow,” “we,” “us,” and “our”) protects your privacy when you visit this website (“Dow Answer Center”). This policy applies to “Personal Information”, information that identifies you personally, either alone or in combination with other information available to us.

Please take a few minutes to review this Infrastructure Privacy Policy. By accessing or using the Dow Answer Center, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Infrastructure Privacy Policy. Please also take a few minutes to review the Terms of Use section of our website. If you do not consent to the collection, use and disclosure of your personal information as set forth in this privacy policy or the Terms of Use, please exit and do not use this website.

This Infrastructure Privacy Policy describes what types of information we gather and track when you use Dow Answer Center, how this information is used and with whom it is shared. If you have any questions about this Infrastructure Privacy Policy, please contact us.

What Information We Collect

If permitted by applicable law, we may collect the following information:

Information You Provide. We collect the personal information you knowingly provide by completing the online registration form, registering for information or services, sending us data to analyze or otherwise sending to us. For example, if you sign up to receive e-mail communications from one of our businesses, we collect your e-mail address and any related information you provide. If you communicate with us using the “Contact Us” feature, we collect the information you provide when you complete the “Contact Us” form.

Supplemental Information. From time to time, we may supplement the information you give us with information from other sources, such as information validating your address, information based on your zip code or business, or information that we have based upon your relationship with Dow. For example, if you are a Dow customer or supplier, we may supplement the information you provide online with information you provide through your business relationship with Dow.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your operating system and browser, the date and time of your visit, the page that linked you to Dow, and the pages you visit.

Cookies and Other Technologies. Dow uses “cookie” technology on this website. A cookie contains information that is sent by a website and stored in your hard drive or temporary memory. You may change your cookie settings on your internet browser or delete our cookies at any time. We may use cookies to save your preferences for our websites or to collect statistics related to the number of visitors to our websites and requests for files, the types of browsers used, and other aggregate data. Dow may also use transparent GIF files to help manage online advertising by collecting information related to which advertisements drive traffic to our websites.

Cookies used on the Dow Answer Center

FIRST-PARTY COOKIES
Category	Type	Duration	Purpose
Functional cookies	Technical cookies	Session	They are used with the only purpose to ensure that the Dow Answer Center functions properly and to improve the service offered, allowing easier browsing based on a set of criteria selected by the visitor (e.g.. language, country and/or products selected for purchase). They are removed when the browser is closed.

THIRD-PARTY COOKIES
Category	Type	Duration	Purpose	Privacy policy & opt-out
Analytics cookies	Adobe Analytics	Session and permanent (2 years)	They are used with the only purpose to ensure that the Site functions properly and to improve the service offered, allowing easier browsing based on a set of criteria selected by the visitor (e.g.. language, country and/or products selected for purchase). They are removed when the browser is closed.	For more information click on http://www.adobe.com/privacy/policy.html To opt-out click on http://www.adobe.com/privacy/opt-out.html
Analytics cookies	Google Analytics	Permanent (10 minutes and 2 years)	They are used to anonymously monitor the method of using the Site by the visitor for statistical survey purposes, allowing Prada to optimize the Site functioning and offer a better browsing experience.	For more information click on https://support.google.com/analytics/answer/6004245?hl=en To opt-out click on https://tools.google.com/dlpage/gaoptout?hl=en
Profiling cookies	Google Double-click	540 days	They are used to select online advertising messages based on what is pertinent to the visitor, in line with the information collected during browsing and to prevent the visitor from viewing ads already displayed in the past. Prior consent is requested for the use of these cookies.	For more information and to opt-out click on https://www.google.com/settings/ads/onweb/
Profiling cookies	Facebook	90 days	They are used to select advertising messages in Facebook consistent with your preferences and interests based on information collected during the browsing of the Site. For the use of these cookies is required prior consent.	For more information click on https://www.facebook.com/help/164968693837950?helpref=faq_content To opt-out click on https://www.facebook.com/help/568137493302217

Management of cookie preferences

When accessing any page of the Site a banner containing a simplified policy statement is displayed. By continuing to browse the Site – by accessing another area of the Site or by selecting any element of the Site (e.g. an image or a link) - you are agreeing to our use of cookies. It is possible to change and manage cookie preferences through the browser settings:

If you wish to block or delete the cookies received from the Site or any other website, you can do this by changing the browser settings by means of the specific function. You can find below the links to the instructions of the following browsers:

Internet Explorer - http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies
Chrome - https://support.google.com/chrome/answer/95647
Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera - http://www.opera.com/help/tutorials/security/privacy/
Safari - http://support.apple.com/kb/PH17191

furthermore, you can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We remind that disabling all cookies, including navigation and functionality cookies, may cause Dow Answer Center browsing problems. For example, you may be able to visit the public pages of the Dow Answer Center, but it may not be possible to access the area reserved for customers.

Google AdWords. This website uses the Google AdWords remarketing service and possibly other services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry or to previous visitors who have viewed information on our products. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Dow website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

How We May Use and Share Your Personal Information

If permitted by applicable law, we may use the personal information we collect through our website:

to provide information and services you request;
to provide you with effective customer service;
to improve the content, functionality, performance and usability of the Dow Answer Center;
to improve our digital offerings, marketing and promotional efforts;
to provide technical support and troubleshooting; and
for any other purpose identified in an applicable privacy statement or other agreement you have with Dow.

If permitted by applicable law, we may share your information as described below:

Within Dow. We may share your personal information with Dow affiliates for the purposes set forth in this Infrastructure Privacy Policy.
Our Service Providers. We may share your personal information with companies or organizations, including subsidiaries, affiliates, and other entities that perform services on our behalf, such as website support service providers. In each case, such third parties are required to use adequate privacy protections and may use the information only for the purpose of providing services to Dow.
Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We will not use your personal information to send product or promotional advertising unless you have agreed to receive product or promotional advertising. Other than the purposes described above, Dow does not provide or sell your personal information to third-parties.

Location of Information

Dow is a global organization with its corporate headquarters in the United States. Our servers, databases, and service providers are located in the United States and in other countries. Different countries have different privacy laws and requirements, and some, including the United States, may provide less legal protection for your personal information than others. By using this site, you are consenting to the collection, use and transfer of your personal information in or to the United States or other countries for the purposes described in this Infrastructure Privacy Policy.

Use of Special Features or Areas of Our Website

Some of our websites include special features, such as surveys, licensed content; or an online store; or password protected areas, such as a customers-only area.

When you sign up to use a special feature or password-protected area, you may be asked to agree to special terms governing your use of the special feature or password-protected area. In such cases, you will be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of a click-through agreement or another agreement between you and Dow are different than the terms of this Infrastructure Privacy Policy, the terms of that agreement will govern over this Infrastructure Privacy Policy.

Children's Privacy

We do not knowingly collect information from children to sell or promote our products or services. We host educational programs in science for students and teachers in our communities, but we do not invite minors to contact us or manually provide personal information. Visitors must be 18 years of age or older to submit registration or survey information. Parents or legal guardians may register to obtain information or participate in a survey on behalf of their children. If you believe a child under the age of eighteen has sent personal contact information to Dow, please contact us immediately at the address listed below and we will use reasonable efforts to promptly remove that information from our databases.

Security

We take commercially reasonable precautions to protect the confidentiality, integrity and security of your personal information. We urge users to be careful with personal information while using the Internet.

SSL Protection. Some password-protected areas of our website, require that a secure connection between your computer and our server be established. We use an encryption technology called Secure Socket Layers (SSL). A secure connection is maintained until you leave the secure area of the site. Although we use SSL encryption to safeguard the confidentiality of personal information as it travels over the Internet, “perfect security” does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.

Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site.

External Links

Some of our websites may contain links to other websites on the Internet that are not under the control of or maintained by Dow. This icon indicates a link to an external web site that is not hosted by The Dow Chemical Company or a Dow subsidiary. Such links do not constitute an endorsement by Dow of those websites, the content displayed, or the persons or entities associated with them. By visiting a linked website from a Dow website, you acknowledge that Dow is providing these links to you only as a convenience and you agree that Dow is not responsible for the content of such websites. External sites are governed by their own terms and policies and are not governed by Dow's Online Privacy Policy, Terms of Use, Accessibility Statement, or other terms and policies.

Changes to This Infrastructure Privacy Policy

We reserve the right to modify this Infrastructure Privacy Policy and related business practices at any time by posting updated text on this site and updated effective date at the bottom of this page. We reserve the right to update or revise this Infrastructure Privacy Policy, at any time and without prior notice, by posting a revised version on our website. These changes will be effective as of the date we post a revised version on our website. Your use of the Dow Answer Center following any such change constitutes your consent to the terms of the revised Infrastructure Privacy Policy. For this reason, it is important for you to review this Infrastructure Privacy Policy regularly.

Your Choices

We respect your right to make choices about the ways we collect, use and disclose your personal information. In some cases, we will ask you to indicate your choices at the time we collect your personal information. If you receive email or marketing communications, you may "opt-out" of receiving e-mail and other communications from us at any time by using the unsubscribe feature included in the e-mails we send. If you are a customer of Dow products, we reserve the right to contact you with information regarding health and safety, applicable regulations, or stewardship of our product.

Access, Update or Correct Your Personal Information

If you have created an account or a personal profile on one of our websites, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.

Contact Dow

If you have any questions about this Infrastructure Privacy Policy or our privacy practices, please contact us via phone at the numbers listed at http://www.dow.com/assistance/dowcig.htm. You may also contact us via online form at http://www.dow.com/assistance/thoughts.htm or via our email address at dowcig@dow.com. You may also send postal correspondence to:

In the United States:
Dow Chemical Customer Information Group
Dow Ashman Center
4520 Ashman Street
P. O. Box 1206
Midland, Michigan 48642
U.S.A.

In Canada:
Dow Chemical Canada ULC.
Privacy Officer
2400- 215 2 ST SW Calgary AB T2P 1M4
403-267-3527
burt@dow.com

DowAgroSciencesCanada Inc.
Privacy Officer
2400- 215 2 ST SW Calgary AB T2P 1M4
403-735-8861
saudette@dow.com

In Europe:
Dow Customer Information Group
PrinsBoudewijnlaan41
B-2650Edegem
Belgium

In Asia-Pacific:
Dow Chemical MalaysiaSdnBhd
Level 6, CP Tower,Jalan16/11
PusatDagang, Section 16
46350PetalingJaya
SelangorDarulEhsan
Malaysia

In Latin America:
DowQuimicaS.A.
RuaAlexandre Dumas 1671
ChacaraSanto Antonio
São Paulo
Brazil 04717-903

If you have concerns that someone affiliated with Dow has used your information in a manner that is not consistent with this Online Privacy Policy; would like to seek guidance related to Dow's Code of Business Conduct; or report potential unethical business practices or other violations of our Code of Business Conduct, please contact the Dow EthicsLine. The Dow EthicsLine can be accessed using a toll-free help line, with multi-lingual capabilities, available 24 hours a day, 7 days a week, worldwide, or the Dow EthicsLine can be accessed using an online form that provides the option of submitting a written report. In addition, you always have the option of contacting the Office of Ethics and Compliance at 989-636-2544 or via email Ethics@Dow.com.

Dow Values Privacy

Your privacy is important to us. Together with our global Data Protection/Privacy Policy, the Online Privacy Policy and this Infrastructure Privacy Policy explains how The Dow Chemical Company or its affiliate that displays this policy (“Dow,” “we,” “us,” and “our”) protects your privacy when you visit this website (“Dow Oil, Gas & Mining”). This policy applies to “Personal Information”, information that identifies you personally, either alone or in combination with other information available to us.

Please take a few minutes to review this Infrastructure Privacy Policy. By accessing or using the Dow Oil, Gas & Mining, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Infrastructure Privacy Policy. Please also take a few minutes to review the Terms of Use section of our website. If you do not consent to the collection, use and disclosure of your personal information as set forth in this privacy policy or the Terms of Use, please exit and do not use this website.

This Infrastructure Privacy Policy describes what types of information we gather and track when you use Dow Oil, Gas & Mining, how this information is used and with whom it is shared. If you have any questions about this Infrastructure Privacy Policy, please contact us.

What Information We Collect

If permitted by applicable law, we may collect the following information:

Cookies used on the Dow Oil, Gas & Mining

FIRST-PARTY COOKIES
Category	Type	Duration	Purpose
Functional cookies	Technical cookies	Session	They are used with the only purpose to ensure that the Dow Oil, Gas & Mining functions properly and to improve the service offered, allowing easier browsing based on a set of criteria selected by the visitor (e.g.. language, country and/or products selected for purchase). They are removed when the browser is closed.

THIRD-PARTY COOKIES
Category	Type	Duration	Purpose	Privacy policy & opt-out
Analytics cookies	Adobe Analytics	Session and permanent (2 years)	They are used with the only purpose to ensure that the Site functions properly and to improve the service offered, allowing easier browsing based on a set of criteria selected by the visitor (e.g.. language, country and/or products selected for purchase). They are removed when the browser is closed.	For more information click on http://www.adobe.com/privacy/policy.html To opt-out click on http://www.adobe.com/privacy/opt-out.html
Analytics cookies	Google Analytics	Permanent (10 minutes and 2 years)	They are used to anonymously monitor the method of using the Site by the visitor for statistical survey purposes, allowing Prada to optimize the Site functioning and offer a better browsing experience.	For more information click on https://support.google.com/analytics/answer/6004245?hl=en To opt-out click on https://tools.google.com/dlpage/gaoptout?hl=en
Profiling cookies	Google Double-click	540 days	They are used to select online advertising messages based on what is pertinent to the visitor, in line with the information collected during browsing and to prevent the visitor from viewing ads already displayed in the past. Prior consent is requested for the use of these cookies.	For more information and to opt-out click on https://www.google.com/settings/ads/onweb/
Profiling cookies	Facebook	90 days	They are used to select advertising messages in Facebook consistent with your preferences and interests based on information collected during the browsing of the Site. For the use of these cookies is required prior consent.	For more information click on https://www.facebook.com/help/164968693837950?helpref=faq_content To opt-out click on https://www.facebook.com/help/568137493302217

Management of cookie preferences

Internet Explorer - http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies
Chrome - https://support.google.com/chrome/answer/95647
Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera - http://www.opera.com/help/tutorials/security/privacy/
Safari - http://support.apple.com/kb/PH17191

We remind that disabling all cookies, including navigation and functionality cookies, may cause Dow Oil, Gas & Mining browsing problems. For example, you may be able to visit the public pages of the Dow Oil, Gas & Mining, but it may not be possible to access the area reserved for customers.

How We May Use and Share Your Personal Information

If permitted by applicable law, we may use the personal information we collect through our website:

to provide information and services you request;
to provide you with effective customer service;
to improve the content, functionality, performance and usability of the Dow Oil, Gas & Mining;
to improve our digital offerings, marketing and promotional efforts;
to provide technical support and troubleshooting; and
for any other purpose identified in an applicable privacy statement or other agreement you have with Dow.

If permitted by applicable law, we may share your information as described below:

Within Dow. We may share your personal information with Dow affiliates for the purposes set forth in this Infrastructure Privacy Policy.
Our Service Providers. We may share your personal information with companies or organizations, including subsidiaries, affiliates, and other entities that perform services on our behalf, such as website support service providers. In each case, such third parties are required to use adequate privacy protections and may use the information only for the purpose of providing services to Dow.
Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

Location of Information

Use of Special Features or Areas of Our Website

Some of our websites include special features, such as surveys, licensed content; or an online store; or password protected areas, such as a customers-only area.

Children's Privacy

Security

External Links

Changes to This Infrastructure Privacy Policy

We reserve the right to modify this Infrastructure Privacy Policy and related business practices at any time by posting updated text on this site and updated effective date at the bottom of this page. We reserve the right to update or revise this Infrastructure Privacy Policy, at any time and without prior notice, by posting a revised version on our website. These changes will be effective as of the date we post a revised version on our website. Your use of the Dow Oil, Gas & Mining following any such change constitutes your consent to the terms of the revised Infrastructure Privacy Policy. For this reason, it is important for you to review this Infrastructure Privacy Policy regularly.

Your Choices

Access, Update or Correct Your Personal Information

Contact Dow

In the United States:
Dow Chemical Customer Information Group
Dow Ashman Center
4520 Ashman Street
P. O. Box 1206
Midland, Michigan 48642
U.S.A.

In Canada:
Dow Chemical Canada ULC.
Privacy Officer
2400- 215 2 ST SW Calgary AB T2P 1M4
403-267-3527
burt@dow.com

DowAgroSciencesCanada Inc.
Privacy Officer
2400- 215 2 ST SW Calgary AB T2P 1M4
403-735-8861
saudette@dow.com

In Europe:
Dow Customer Information Group
PrinsBoudewijnlaan41
B-2650Edegem
Belgium

In Asia-Pacific:
Dow Chemical MalaysiaSdnBhd
Level 6, CP Tower,Jalan16/11
PusatDagang, Section 16
46350PetalingJaya
SelangorDarulEhsan
Malaysia

In Latin America:
DowQuimicaS.A.
RuaAlexandre Dumas 1671
ChacaraSanto Antonio
São Paulo
Brazil 04717-903

Not available